Terms of service

1. About these terms

These terms are an agreement between Echo Thirteen Capital Ltd, which operates Relocar (“Relocar”, “we”, “us”), and the business that creates a Relocar account (“you”). They cover the Relocar web app, the Relocar Driver mobile app and any related services.

Relocar is for business use. By creating an account you confirm that you are using Relocar for a business and that you are authorised to accept these terms on its behalf.

2. Your account

• Give us accurate information and keep it up to date.
• Keep sign-in details secure. We recommend everyone turns on two-step verification.
• You can invite dispatchers and drivers. You are responsible for what people do under your company's account, and for removing anyone who should no longer have access.

3. Free trial

New companies get a 14-day free trial with no card needed. When it ends you can subscribe to keep booking and editing jobs. If you don't, your account and records stay in place, so you can pick up where you left off if you subscribe later.

4. Subscription and payment

• Relocar Professional costs £48 per month for your company. There are no per-job fees, no setup fee and no extra charge for each driver.
• Subscriptions are paid monthly in advance by card through Stripe and renew automatically until cancelled.
• Your plan includes 100 customer text messages each month. Unused messages don't roll over. Email notifications are not limited.
• If we change the price, we will tell you at least 30 days before it applies to you.

5. Cancelling

You can cancel at any time from the Billing page. There is no minimum term or notice period. Your subscription stays active until the end of the month you've paid for, and we don't refund part months.

We may suspend or close an account if payment fails and isn't put right, or if these terms are seriously or repeatedly broken. Where we can, we will warn you first.

6. Your data

• Everything you put into Relocar belongs to you. You let us store and process it only to provide Relocar to you.
• For personal information about your customers and drivers, you are the controller and we process it on your behalf, as set out in our
  privacy policy
  .
• You are responsible for having a lawful basis for that information, and for telling the people involved how it is used. That includes letting drivers know their location is shared during jobs and letting customers know about tracking links, photos and signatures.
• You can download your job data as a CSV file and your proofs of delivery at any time. When an account is closed, we delete or anonymise its records within 90 days unless the law requires us to keep them.

7. Using Relocar responsibly

You agree not to:

• use Relocar for anything unlawful, or to track people outside their work for you;
• upload anything harmful, such as malware, or content you have no right to use;
• try to break, overload, copy, reverse engineer or get around the security of Relocar;
• resell or give access to Relocar to anyone outside your business.

Drivers must never use the app while driving. Every step in the driver flow is designed to be done with the vehicle stopped.

8. Inspections and proof of delivery

Relocar records what your team captures: photos, readings, damage notes and signatures, with the time and place they were completed. Completed inspections are locked so they can be relied on later. We do not inspect vehicles ourselves, and we are not responsible for the accuracy of what users record or for decisions made using those records.

9. Availability and changes

We work hard to keep Relocar available and reliable, but we can't promise it will never be interrupted, for example during maintenance or because of problems outside our control. We improve Relocar regularly and may change features. We won't make changes that significantly reduce what your plan includes without telling you first.

10. Other services

Relocar relies on other providers for things like payments, email, text messages, maps and app stores. Their own terms may also apply when you use those parts of the service.

11. Our intellectual property

The Relocar software, apps, website and brand belong to us. Your subscription gives you the right to use Relocar for your business while your account is active. If you send us ideas or feedback, we may use them to improve Relocar without any obligation to you.

12. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't be limited by law.
• We are not liable for indirect or consequential loss, loss of profit, revenue or business, damage to vehicles, or disputes between you and your customers or drivers.
• Otherwise, our total liability to you in any 12-month period is limited to the fees you paid us in that period.

13. Changes to these terms

We may update these terms as Relocar develops. If a change is significant, we will tell account holders at least 30 days before it applies. Continuing to use Relocar after that means you accept the updated terms.

14. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

15. Contact

Questions about these terms? Email [email protected].